Refund policy

Returns & Exchanges Policy

At Dévoué de Nature, we are committed to delivering an exceptional experience with every order. If for any reason you are not fully satisfied, we are here to assist you with care and attention.

Return Eligibility

Returns are accepted within 14 days of delivery for eligible items.

To qualify for a return:

Products must be unused or gently used (approximately less than 5% of the product used)
Items must be returned in their original packaging
Proof of purchase (order number) is required

For hygiene and safety reasons, we reserve the right to decline returns that do not meet these criteria.

Skin Compatibility Guarantee

We understand that every skin is unique.

If you experience a sensitivity or compatibility concern with your first use, we offer a one-time return per product, even if gently used. Please contact our team so we may assist you with a personalized resolution.

How to Initiate a Return

To begin your return, please contact us at:

return@devouedenature.com

Please include:

Your order number
The item(s) you wish to return
The reason for your return request

Our team will review your request and provide personalized return instructions.

Please note that returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us within 48 hours if:

Your item arrived damaged
Your order is defective
You received the incorrect item

To assist with resolution, please include photos of the item and packaging when contacting us. Our team will evaluate the issue and resolve it at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return:

Gift cards
Final sale or promotional clearance items
Products that are excessively used or damaged after delivery due to misuse or improper handling
Certain personal care goods where hygiene standards prevent resale
Hazardous materials, flammable liquids, or gases

If you have questions regarding a specific item, please contact our team prior to purchase.

Return Shipping & Fees

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

International Orders:
Return shipping costs, duties, taxes, customs charges, and brokerage fees are non-refundable and remain the responsibility of the customer unless the item is defective or incorrect.

Duties, Taxes & Brokerage (DDP Orders)

For orders where duties and taxes were prepaid by Dévoué de Nature (DDP shipments), these amounts are non-refundable once processed by customs authorities.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

Refunds will be issued to the original payment method
Please allow 5–10 business days for processing after the return is received
Original shipping fees are non-refundable
Financial institutions may require additional processing time before the refund appears on your statement

If more than 15 business days have passed since your refund was approved, please contact us at return@devouedenature.com.

Exchanges

At this time, we do not process direct exchanges.

If you would like a replacement item, we recommend initiating a return and placing a new order separately.

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of delivery for any reason and without justification.

Returned items must remain in the same condition in which they were received, including original packaging and proof of purchase.

Contact

For all return and exchange inquiries, please contact: